The Kitty Bodega, LLC — Grooming Agreement & Policies

Health Information: All feline spa visitors must be current on their Rabies vaccine unless a written veterinarian’s medical exemption is provided – please bring a hard copy of the exemptions to keep on file. Some of our groomers may be unable to service cats who are FIV/FeLV+. Please inquire. All groomers will be unable to service cats with contagious autoimmune diseases who are currently experiencing respiratory distress or symptoms of those diseases. Owners must disclose if their cats have recently been housed at a boarding, grooming, veterinary hospital, or other animal facility where they were exposed to contagious or zoonotic illnesses. Aggressive, Dangerous or Hard-to-Handle: Owner must inform The Kitty Bodega, LLC if your cat(s) bite, have bitten, or are aggressive to people, other pets or specific grooming procedures. We reserve the right to use an Air muzzle when we deem necessary. Muzzling will not harm your cat, and protects both your cat and the groomer. The Kitty Bodega, LLC reserves the right to discontinue services for aggressive/dangerous cat(s) at any time before or during the grooming process due to the cat becoming a danger to themselves or the groomer. In these rare circumstances, service charges will still apply, in addition to a handling fee of $50, due at the time of pickup, whether or not services were rendered. Rescheduling may be allowed upon request. Cats that are deemed extremely aggressive/anxious may be referred to a veterinarian to be groomed under their supervision with sedation if necessary. If the cat should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage. Health, Medical Problems & Senior Pets: The Kitty Bodega, LLC has been trained to work with senior cats with health issues. However, certain severe health conditions may require written medical approval from your veterinarian before services can be rendered. Please disclose of any known health conditions (heart murmurs, seizures, HCM, Hyperthyroidism, etc.) during booking. Conditions such as Hyperthyroidism, depending on the age and health of the cat, may not be able to be groomed without veterinarian supervision. i.e. may need to be groomed at the vet. The Kitty Bodega, LLC is not responsible for health issues discovered during the grooming process such as ear infections, lumps, warts, hot spots, skin infections, scarring, dental health, etc. We do not offer anal gland expression as this procedure should be done under the supervision of a veterinarian. In some instances a cats skin can be sensitive to very short trims and may lick areas where they commonly are not shaved short. If this occurs, please inform us so we can make adjustments for future grooms, as long as the pet is not significantly matted in those areas where a short length is necessary. Mat Removal and Shaving: Mats left in a pet’s coat only grow tighter and can strangle the pet's skin resulting in skin infections, cut off circulation resulting in potentially life-threatening injury, dead tissue, or loss of limbs. Constant reoccurring matting in the same areas is heavily damaging to the coat and are prone to re-mat in those areas more frequently once damaged. The Kitty Bodega, LLC does not wish to cause serious or undue stress to your pet, and will not continually de-mat your pet. Prevention is the best defense against matting by scheduling routine grooming appointments every 4-6 weeks and keeping up with daily brushing and maintenance at home. Shaving some breeds can result in improper, uneven, or lack of hair regrowth. If your pet is experiencing slow or improper hair regrowth at any time, often a re-shave to reset the growth cycle will correct the problem. If it continues, a consultation with your veterinarian may be necessary as this is a known indicator of some underlying illnesses like auto-immune disorders. Parasites: The Kitty Bodega, LLC works hard to ensure that groomers and equipment remain flea and parasite free. If you suspect your cat has fleas or ticks, please notify us prior to booking. If fleas, ticks, or other parasites are found at the appointment, we reserve the right to decline services and charge the full cost of services, even if not rendered. The groomer will need to cancel any appointment following yours and return to sanitize all equipment and clothing. Please note that parasites are a health hazard to your pet as well as to humans. No-shows, Cancellations & Late fees: A reminder text or call will be sent 24 hrs in advance to your appointment. No shows, last minute cancellations (less than 24 hours notice) or continual re-scheduling are subject to 50% of total grooming cost due to loss of revenue. This must be pre-paid prior to future appointments being made. We understand there are emergency situations and will work with you, but please be respectful of our time as we are by-appointment, this may affect other clients’ time as well. The Kitty Bodega, LLC reserves the right to refuse, stop, or discontinue service(s) to anyone for any reason. The Kitty Bodega, LLC is a ‘by appointment only’ service and cannot accept walk-ins, including nail trim services. I authorize The Kitty Bodega, LLC permission to photograph my pet for marketing and social media use, as well as documentation of any health concerns. The Kitty Bodega, LLC will always put your pet’s health and safety first and foremost and use best judgment in doing so. Accidents: There is always the possibility that an accident could occur. Grooming equipment is sharp, even though used with extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quickened nails, etc. In most cases this can happen when a pet is wiggling or moving around.